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Technical Support Specialist
Responsibilities
outgoing calls to clients;
response to clients requests via chat and email;
analysis of client requests (chat, email);
conflicts resolution.
Qualifications
PC knowledge at the confident user leveL
Google products knowledge: Google Sheets, Google Docs)
Grammatically correct in written and verbal
Competent verbal and written communication.
Hindi & English language speaker
Typing skills (min. 100 words per minute)
Communication: demonstrates the ability to convey information, thoughts, ideas, and emotions effectively and clearly to others. It involves both verbal and non-verbal forms of expression, including speaking, listening, writing
Collaboration: demonstrates strong interpersonal and intrapersonal qualities and competencies which leverage to collectively solve a problem or make progress toward a common goal
Teamwork: demostrates tendency to care more about helping team to achieve a common goal or to complete a task in the most
Willingness to learn: always open to – or seeking out – new experiences, skills and information that improve his/her abilities and knowledge
Patience: demostrates the ability to remain calm and composed in challenging or frustrating situations, especially when facing delays, obstacles, or dealing with difficult individuals.
Attention to detail: monitors and checks work or information, while organizing time and resources efficiently
Self-discipline: demonstrates the ability to push him/herself forward, stay motivated, and take action, regardless of how he/she is feeling, physically or emotionally
Time management: is able to organize & plan processes with effective division time between different activities, works smarter, not harder, gets more done in less time – even when time is tight and pressures are high
Problem-solving: seeking mutually beneficial solutions and being willing to compromise to achieve common goals based on analysis of available facts
Creativity: demonstrates the ability to think about a task or a problem in a new or different way, or the ability to use the imagination to generate new ideas
Benefits
5/2 shift work/rotation (morning, daytime. night time)
opportunities for internal career growth and development.
InDrive is an international ride-hailing service headquartered in Mountain View, CA. Our user base exceeds 200M users in more than 700+ cities in 47 countries. Right now our application is one of the top-3 ride-hailing and taxi apps worldwide by downloads.
Benifits:
5/2 shift work/rotation (morning, daytime. night time)
Work remotely
Salary 29200 INR
Work Profile:
Review and verify driver documents
Enter and maintain accurate and up-to-date records of drivers documents
Confirm the identity of individuals by cross-checking provided information with reliable sources, databases, or records
Maintain a high level of accuracy in the verification process to minimize errors and discrepancies
PC knowledge at the confident user level
Google products knowledge: Google Sheets, Google Docs)
Grammatically correct in written and verbal
Competent verbal and written communication.
Native language speaker (depending on the supported country)
Patience
Attention to details
Qualifications
InDrive is an international ride-hailing service headquartered in Mountain View, CA. Our user base exceeds 200M users in more than 700+ cities in 47 countries. Right now our application is one of the top-3 ride-hailing and taxi apps worldwide by downloads.
Right now we’re looking for a professional who will join our Drivers verification department!
