Cognizant Work from Home Job | work at Home 2025

Post Name- Business Associate

Date published: Dec 23 2024

Employment type: Full-timeWork

model: Work from Home

About us:

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

सूवर्णसंधी फ्री डिमॅट अकाऊंटओपन करा सोबत
15 हजारांचे कोर्सेस व मार्गदर्शन पुर्ण पणे मोफत

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अकाउंट कसं ओपन करायचं ?? बघा	इथे क्लिक करा
अकाऊंट ओपन झाल्यावर मला मेसेज करा . मोफत कोर्सस व दर महिन्याला फ्री ऑनलाईन, ऑफलाईन वेबमिनार होतील	इथे क्लिक करा

Job Summary

We are seeking a highly motivated Business Manager with 0 to 1 year of experience in customer service. This role is work from home and requires night shifts. The ideal candidate will be responsible for managing customer interactions ensuring high levels of satisfaction and contributing to the overall success of the company.

ResponsibilitiesManage customer interactions and ensure high levels of satisfaction.Provide timely and accurate information to customers regarding products and services.Handle customer complaints and resolve issues efficiently.Maintain detailed records of customer interactions and transactions.Collaborate with other departments to ensure seamless customer service.Analyze customer feedback and suggest improvements to enhance service quality.Develop and implement customer service policies and procedures.Monitor and report on customer service metrics and KPIs.Assist in training new customer service representatives.Stay updated with industry trends and best practices in customer service.Utilize CRM software to manage customer data and interactions.Ensure compliance with company policies and regulations.Contribute to the overall success of the company by providing exceptional customer service.

Qualifications-

Possess excellent communication and interpersonal skills.Have strong problem-solving abilities and attention to detail.Demonstrate proficiency in using CRM software and other customer service tools.Show ability to work independently and manage time effectively.Exhibit a customer-centric mindset and a passion for helping others.Display adaptability and willingness to learn new skills.Have a basic understanding of business operations and customer service principles.Be comfortable working night shifts and in a remote environment.Show commitment to continuous improvement and professional development.

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