Organic product Review
Review relevance between search query and organic products based on Content Guidelines.
Check the relevance with quality and accuracy in detail.
Analyze data and evaluate trends/ patterns.
Recommend generic pattern to be translated into Rules.
Willingness to work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues
2. Training & Coaching
Coordinating training & mentoring sessions
Periodical review of work of new hires (with guidance of Supervisor) and providing on-going feedback in the initial training phase.
Develop training material for the team and lead training and development for the team.
3. Maintaining Updates & Documentation and Monitoring workflow
Escalating questions/issues from the team regarding the process and cascading updates to the team
Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
Preparing weekly process reports & sending these out to the concerned people
Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations.
4. Preferred Skills
Requires strong computer skills, Microsoft Office Applications (Excel, Power Point and Word) to maintain reports and metrics.
Should be flexible to work in night shifts and rotational weeks offs
Familiarity with online retail (e-commerce)
Strong background in web search and familiarity with various ways used for searching for information
Proficient in English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
Graduate degree in any discipline.
Proficient in English language.
Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
Demonstrated passion for delivering a positive customer experience, and maintain composure in *difficult situations
Flexible to work in shifts and rotational week offs
Ability to effectively and efficiently complete difficult goals or assignments.
Strong interpersonal and communication skills
Confident in using MS-office (especially Excel)
Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products.
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