Mamo Remote jobs | MNC Work at Home
About the company
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Financial Services 51-200 employees 98 on LinkedIn
Mamo transforms businesses by helping them consolidate payment collection, corporate cards, and expense management in one beautiful, intuitive platform. Over 1,000 companies have used Mamo to improve revenue collection, control spend, reduce costs and automate financial operations.
Job Details- Customer Support Specialist
Full-time Remote Job
About the job
If you’re looking for an exciting role where you can hone your customer centricity, analytical ability and business acumen then look no further, this role is for you.
Unlike typical operational or support roles, this role isn’t just about closing tickets and reviewing claims. You will be the front face of Mamo, where you will have the opportunity to provide delightful support to our customers. You will also be a champion for our customers internally, where you will proactively seek to understand needs, show them how they can experience financial inclusion by using our products and finally sharing this feedback with the team to improve overall customer experience.
This will be a great learning opportunity where you’ll work closely with a team of very talented people, so if you’re passionate about FinTech or just want to kick-off your career in a startup, apply and let us know!
What You Will Do
- Manage all customer issues, including investigating and resolving customer complaints and refunds in a timely and effective manner
- Review business claims, resolve processing issues, and detect and report suspicious activity to the compliance team
- You will interact with customers daily on a variety of channels such as Intercom, phone, email, and social media, and ensure that all customer concerns are being dealt with immediately. Whether it’s a product bug, a payment issue, or just a question for clarification, you would take ownership, and help the customer get the most delightful experience they deserve
- Encourage customers to activate their services once they have come onboard and/or understand any obstacles they need help with
- Assist customers with demos on how to use the product
- Collect customer feedback and share with the team to help us improve our products and optimize the user experience
- Ensure claims are promptly handled in accordance with internal policies and meet internal SLAs
- Learn our products inside and out so that you can answer questions and feed back to the team on feature enhancements