Branch International Work From Home &

 Customer Service Free Courses

Current Openings work from home

1. Customer Success Associate

Location- Maharashtra, India (Work from Home )

Job Type- Full Time

Post Name- Customer Success

Level- Entry Level

Job Overview :

This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.

Responsibilities :

• Customer Service: Delivering efficient and friendly responses to customers across different channels (main responsibility)
• Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
• Servicing & Collections: Proactively reaching out to borrowers who have missed payments
• Product: Escalating customer feedback and IT bugs to help improve our product
• Finance: Manage refunds, repayments, and other payment processes
• General: Various administrative projects as needed

Qualifications :

• 1-4 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Driven by data and highly analytical, good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)
• Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Remote first, with the option to work in-person occasionally
• Fully-paid Group Medical Insurance and Personal Accidental Insurance
• Unlimited paid time off including personal leave, bereavement leave, sick leave
• Fully paid parental leave – 6 months maternity leave and 3 months paternity leave
• Monthly WFH stipend alongside a one time home office set-up budget
• $500 Annual professional development budget 
• Discretionary trips to our offices across the globe, with global travel medical insurance 
• Team meals and social events- Virtual and In-person

Customer Success Associate work from home- Apply Link

2. Loan Review Associate – 6 Months Contract

Location- Mumbai, India

Job Type- Contract

Post Name-

Level- Entry Level

Responsibilities :

• Loan Operations: Review loan applications for borrowers applying for Branch loans, verify details and prevent fraud (main responsibility)
• Product: Escalating customer feedback and technical bugs to help improve our products
• General: Various administrative projects as needed

Qualifications :

• 0-4 years of previous job experience in business operations
• Passionate about our mission and our customers
• Highly entrepreneurial and proactive
• Excellent communication skills, both oral and written
• Strong attention to detail
• Driven by data and highly analytical, good understanding of excel preferred
•  Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays in lieu of week offs on weekdays

Benefits of Joining

• Mission-driven and fast-paced, entrepreneurial environment
• Competitive salary 
• A collaborative and flat company culture
• Private health insurance for you
• WFH refreshment stipend
• Laptop and headset provided by the company for the duration of the contract
• Weekly team meals and social events (virtual for now!)

Loan Review Associate- Apply Link

अमेझॉन वर्क फ्रॉम होम जॉब | कस्टमर केअर- Link

3. Operations Team Lead – India

Job Overview

The Operations Team Lead role will be responsible for managing the day to day payment operations, credit operations, customer service and other operations of our office in India. This role reports to the Head, India Operations.

Operations Team Lead- Apply Link

Customer Success Free Courses-

1. How To Become A Customer Service Manager- Link
2. Customer Success- Link
3. Customer Management- Link

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